Shop Policies & Quality Guarantee

Shipping

Orders placed may be with either shipping or pick up at the farm. “Merch” can only be shipped and will arrive separately from other order items. Shipping is currently only available within the United States using USPS flat rate priority mail. Shipping costs are calculated based on number/size of dahlia tubers. At this time, we cannot guarantee any orders be combined. 2025 tubers are estimated to ship beginning the first week of April. Any special requests or questions regarding shipments may be emailed to orders@petalcreek.com

Satisfaction Guarantee

Quality control is paramount for ensuring high levels of satisfaction for our customers. We guarantee the viability and top quality of the products sold to you. Dahlia tubers receive extensive inspection and are ready to grow for you as long as they are grown responsibly according to our Plant Growing Information or information from trusted sources. PCF is not responsible for any damages caused by weather, poor growing conditions, pests, or owner negligence. If you are not satisfied with your purchase for some reason, please email us at orders@petalcreek.com and we will work with you to make your purchase one that you are most satisfied with. We grow what we sell and take extra steps to ensure that only the best is set aside for our customers.

Returns

All orders received must be inspected and return process started within 2 weeks of receiving shipment. PCF is not responsible for any damages caused by weather, poor growing/storage conditions, pests, or owner negligence. If you are not satisfied with your purchase for some reason, and wish to request a return, please email us at orders@petalcreek.com and we will work with you to make your purchase one that you are most satisfied with. Sales are non-refundable and any returned merchandise will be credited to the purchaser in the form of a “store-credit” valid towards any purchase in the future. A 25% re-stocking fee will apply. Shipping and handling costs are non-refundable.

Checkout

During seasonal dahlia sales, website traffic volume is significantly higher and may result in items selling out during checkout process. Please note: just because items are in your cart does not mean they are secured. Quantities available may change during the checkout process.